Submit a request – Twin Tales Support

To help resolve your issue as quickly as possible, please check our 「Help」 or 「FAQ」 before contacting us.

If the issue persists, please submit an inquiry using the form below.
In the meantime, we kindly ask for your cooperation with the following:

·Please describe the issue in as much detail as possible.
·Please submit only one type of issue per inquiry.

※Please open the form and submit your inquiry through the 「Twin Tales」 app.
(If the app has been uninstalled, please reinstall it and submit your inquiry.) 　　

Please check your email to verify your address. Once verified, your request will be submitted automatically.

Your email address

Subject

디바이스 ID

My Code

In-App Name

하드웨어

Select a Category

Please select a category for your inquiry.

누적 결제금액

Title

Please enter the details of your request. Our support team will provide a detailed response as soon as possible.

OS버전

UserAgent

앱 버전

앱 시작일

레벨

메모리 사이즈

CPU

문의 언어

Attachments

Add file or drop files here

If you do not receive an automatic confirmation email after submitting your inquiry, you will not be able to receive replies from Customer Support. Please double check your email settings.

If you do not receive the automatic email, it may be due to your email filters. Please check your filter settings and Spam/Junk folder.
If you have domain-specific filters or receiving restrictions enabled, please configure your settings to allow emails from the｢@pockettwin.zendesk.com｣domain before submitting your inquiry.

{
    "description_huguai": "※ Please note that we do not provide individual replies to bug reports.",
    "description_shitumon": "※ Please note that depending on the nature of your inquiry, it may take some time to respond, or we may not be able to provide an answer.",
    "description_goiken": "※ Please note that we do not provide individual replies to feedback or suggestions.",
    "description_fusei": "※ Please note that we do not provide individual replies or status updates regarding your inquiry. Thank you for your understanding.",
    "description_sagi": "※ Please note that we do not provide individual replies or status updates regarding your inquiry. Thank you for your understanding.",
    "text_huguai": "1. Details of the error/issue
→

2. Date and time of occurrence
→

3. Location or screen where the issue occurred
→

4. Detailed steps to reproduce the issue
※ Please describe the steps leading up to the error in as much detail as possible.
→

5. Please attach a screenshot or video recording of the issue, if available.
→ ",
    "text_kakin_ios": "1. Item Type and Price (e.g., Happiness Sale ($0.99), etc.)
→

2. Quantity Purchased (e.g., 2 Happy, etc.)
→

3. Date and Time of Purchase (e.g., January 1, 2026, 15:35 GMT+9, etc.)
→

4. Payment Receipt with detailed transaction info 
   (e.g., [Order ID - GPA.1234-5678-9012-34567 / AB12CDEGFG] [Order Date] [Item Name], etc.)
→ 
   
5. Would you like us to deliver/credit the purchased items to your account? (Yes/No)
→

6. Please attach screenshots of the following:  
· For Completed Charges: A screenshot of the receipt email received from Google or your purchase history on Google Play. 
  (The receipt must display the [Order ID in the GPA.0000-0000... format / 10-digit alphanumeric code], [Order Date], and [Item Name].)
· For Technical Issues: A screenshot of the screen where the issue occurs.
→

※ If you do not receive our automated confirmation email, please configure your email settings to allow emails from 「pockettwin-support@cocone.co.jp」 and submit your inquiry again.
→ ",
    "text_kakin_android": "1. Item Type and Price (e.g., Happiness Sale ($0.99), etc.)
→

2. Quantity Purchased (e.g., 2 Happy, etc.)
→

3. Date and Time of Purchase (e.g., January 1, 2026, 15:35 GMT+9, etc.)
→

※ If you do not receive our automated confirmation email, please configure your email settings to allow emails from 「pockettwin-support@cocone.co.jp」 and submit your inquiry again.
→ ",
    "text_hukkyu": "1. Lost account name
→ 
2. My Code of the lost account
→ 
3. Details of your inquiry (Please provide as much detail as possible!)
→ 
4. Age of the account user (Minor/Adult)
→

※ Questions 5 and 6 are for [Minors] only.
※ Please review these questions together with your parent or legal guardian.

5. Are you using the service with the consent of your parent or legal guardian? (Yes/No)
→ 
6. By using our app services, it is deemed that the parent or legal guardian is responsibly managing the child's app usage. Do you agree that payment obligations will arise for any future purchases of paid items? (Yes/No)
→

----------
■ To help us verify your account information, please submit your inquiry from the device used to play the account.
→ Twin Tales Title Screen → Settings (bottom right) → Contact Us
----------",
    "text_fusei": "1. Account name of the user committing the spam/violation
→

2. My Code of the user committing the spam/violation
→

3. Date and time of the spam/violation
→

4. Location of the spam/violation
→

5. Details of the spam/violation
→ ",
    "text_sagi": "1. Account name of the user committing the scam
→

2. My Code of the user committing the scam
→ 
 
3. Date and time you sent the gift
→

4. Item name you sent as a gift
→ 
 
5. Item name you were supposed to receive
→ 
 
6. Date and time the trade agreement was made on the Heart Note
→

7. Author and title of the Heart Note where the trade was agreed upon
e.g., My Code: xxxx / Account Name: Hana / Note Title: Let's trade
→ ",
    "requests_email_check": "Invalid email address",
    "requests_text_check": "Please enter details."
}