In Twin Tales, paid items you purchase are applied in the app once the payment between you and each store has been completed.

We manage the in‑app purchase screens, but after you tap the Purchase button, the transaction is handled directly between you and each store.
Once the payment between you and the store has been completed, we receive that information from the store and then deliver the items in the app.

Therefore, depending on the store’s status, your purchased items may not be reflected in the app on the same day.
We apologize for the inconvenience, and kindly ask that you refer to the store’s FAQ and wait a little while for the items to be applied.

■ Cases where items are not reflected

▼ iOS
· If the relevant paid item appears as [Pending] in your Purchase History, it means it is still being processed on the App Store side.
Once the status changes, the item should be applied normally, so please wait a little longer.

▼ Android
· For items purchased through the Google Play Store, it may take up to 24 hours for the items to be applied.
If the items are still not applied after some time, please try restarting both the app and your device, then check again.

If, even after some time, the items are still not applied, please check your [Purchase History] in the Google Play Store and contact us via the in‑app [Contact Us] option with the information below.

1. Tap the gear icon at the bottom right of the screen
2. Tap [Contact Us]
3. Enter your email address
4. Enter a subject line
5. Select the [Paid Item Purchase Issue] category
6. In the inquiry details, include the following:
   ① Item type (Happiness Sale, $●● Happy, etc.)
   ② Quantity purchased (e.g., two $●● Happy)
   ③ Date and time of purchase (e.g., 2024‑11‑28 15:30 GMT+9)
   ④ The issue that is occurring (please be as specific as possible)
7. Please reply to the automatic reply email with a screenshot of the [purchase receipt] attached.