In principle, Pocket Twin encourages customers to enjoy the service freely in a variety of ways.

For this reason, we consider independently organized play styles between customers—such as item trading, item gifting, or user‑hosted private events—to be acceptable, as long as they comply with the Terms of Service and are enjoyed at the customer’s own responsibility.

However, issues such as the following are frequently reported:
・A promise is not kept even after sending a Happy Cheer or items.
・No gift is received even after helping with promotion.
・An item that was reserved is never delivered.

We sometimes receive reports and inquiries about these situations.
Because we cannot directly intervene in or resolve disputes between customers, please exercise caution and enjoy these activities at your own discretion.

If we receive a large number of reports or inquiries about a particular customer, we may consider issuing warnings, restricting the account, or reviewing the above policies and the Terms of Service.
In Twin Tales, we wish to rely on mutual trust and refrain as much as possible from imposing strict rules or enforcement.

We hope that all customers can enjoy the game in various ways with peace of mind.
We kindly ask all customers to be considerate, observe good manners and the rules, and use Twin Tales fairly and enjoyably in accordance with the Terms of Service.

※ We are unable to disclose the exact thresholds or criteria for our actions, and we ask for your understanding in advance.
※ If you feel that clearly disruptive behavior has occurred, please provide detailed information via the inquiry form. After investigation, we will take appropriate action as needed.