If we determine that a user has violated the Terms of Service or engaged in malicious behavior, the account may be permanently suspended without prior notice.
· About personal information
· About abusive or nuisance behavior
· Impersonation prohibited
· Transfer, exchange, and sale
· About fraudulent activity
· About multiple accounts
· About exploiting errors (bugs, etc.)
· Incitement, encouragement, or promotion of self‑harm or suicide
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◆ About personal information
Do not share personal information.
You must not post your own or anyone else’s personal information, or any privacy‑related information that can identify an individual, within the app.
Do not post such information under any circumstances, regardless of the visibility settings.
▼ Examples of personal information
· Address, full name, date of birth, phone number
※ The birthday setting in your in‑app profile is not included.
· School name, company name, or organization name
· Credit card numbers, banking information, point card details
· Email addresses, passwords, user IDs, login credentials, etc.
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◆ About abusive or nuisance behavior
Please refrain from any statements or actions that may make other users feel uncomfortable.
Do not post any content containing the following:
· Hurtful or insulting remarks
· Defamatory or slanderous language
· Expressions that others may find unpleasant or offensive
· Threatening, violent, or antisocial expressions
· Language containing profanity
· Sexual or sexually explicit expressions
· Expressions that clearly indicate a desire to meet or date in real life
· Soliciting for religious activities or religious organizations
· Posting another user’s My Code without their permission
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◆ Impersonation prohibited
Please refrain from any content that could cause others to mistake you for an operator, a ENSAPIA employee or affiliate, a public figure, or any person other than yourself.
If you discover such an account, please contact us via the in‑app customer support. We will investigate and take appropriate action.
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◆ Transfer, exchange, and sale
· Transfer, exchange, or sale of accounts
Transferring, exchanging, or selling your account to a third party is prohibited.
· Real‑world trading
It is prohibited to exchange any in‑game items or data—including accounts—for real‑world money or goods (such as iTunes Cards, Google Play gift cards, etc.).
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◆ About fraudulent activity
Please refrain from “fraudulent behavior,” where customers agree to exchange gifts but one party does not send the promised gift after receiving one.
If disputes arise due to fraudulent behavior, Twin Tales does not uniformly provide mediation, item compensation, or item distribution.
Likewise, if disputes occur during item exchanges related to cross‑invitations with other apps or services, Twin Tales will not uniformly provide mediation, item compensation, or item distribution.
The Gifting feature is intended for sending items to friends in good faith. Please use it in a safe and enjoyable manner.
※ Fraudulent behavior includes, for example, blocking the other party or cutting off contact after failing to send the promised item, or sending a different item instead and then disappearing.
Examples:
· After receiving an item, the other party sends a different item instead of the promised one and refuses to return it, or stops responding entirely.
· You send an item first, but the other party never sends theirs and deletes their Heart Notes or related posts.
· The other party claims they lack 「Happy」 and does not send the item, then stops responding.
· They say they will send the item at a certain time because they are busy, then never contact you again.
<Examples of how such disputes can arise>
· Verbal agreements made with people you do not usually interact with.
· Situations where you are asked to “send first” and you comply.
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◆ About multiple accounts
In principle, we ask that you use one account per device.
However, if issues arise between customers on a currently used account, or if you lose your login information and need to create a new account, creating a new account on the same device is acceptable.
Please note that you are responsible for managing your own login information.
If you are unsure how to log in to your account, please contact Twin Tales Customer Support before creating a new account.
※ If you wish to use multiple accounts, please use different devices for each account.
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◆ About exploiting errors (bugs, etc.)
In Twin Tales, taking advantage of any errors (bugs) is prohibited.
Examples:
· Writing down and spreading step‑by‑step instructions for causing errors (bugs, etc.)
· Carrying out or following such instructions
In addition, if you knowingly perform such actions and an error occurs on your account, we may not be able to provide support.
Because accounts affected by such errors may no longer function normally, please stop immediately if a bug occurs.
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◆ Inciting, encouraging, or promoting self‑harm or suicide
In Twin Tales, any expressions that incite or encourage suicide, self‑harm, drug abuse, or the use of illegal substances is prohibited.
You must never post such content.
If you encounter this kind of prohibited content or need to report it, please include the following details when contacting us:
· User name:
· My Code:
· If such content appears in comments on your own Heart Notes, you can delete it by tapping […] > Delete Comment at the top right of the comment.
· Relevant screenshots
※ If necessary, please also include the Heart Note title and content.
About prohibited conduct