■ How to check your purchase history

▼ Android

1. Access to Google Payments Center
2. Log in with the Google account (Gmail address) you use for purchases.
3. In Purchase History, select the relevant transaction.

▼ iOS

1. Open the App Store app
2. Tap the blue profile icon at the top right of the screen
3. Tap the account name at the top
4. Enter your Apple ID and password to log in
5. Tap “Purchase History"
6. Tap the <Total Billed> line for the relevant purchase

Reference: [Apple Support] Check your purchase history in the App Store 

· The “Date” shown in a receipt email is the date the receipt was issued, and may not be the date you purchased the item in the app
· Receipts may be issued up to about 14 days after the purchase date, or multiple items purchased on different days may be combined in a single receipt
· For this reason, please send us the purchase history for all items you have bought in Twin Tales within the last 14 days, including transactions where the top‑up has already been completed

■ Designated screenshots

[Receipt email] or [Purchase History]

For screenshots that confirm your purchase, please make sure we can see the Date, Order Number, Product Name, and Amount

※ Personal information (such as name, address, or email address) is not required, so you may edit it out

▼ Receipt email (Android)

Receipt emails are sent from the Google Play Store to your Google account (Gmail address) after in‑app billing

▼ Receipt email (iOS)

Receipt emails are sent to the email address registered to your Apple ID

■ How to contact us if a top‑up error occurs

1. Tap the gear icon at the bottom right of the screen
2. Tap [Contact Us]
3. Enter your email address
4. Enter a subject line
5. Select the [Paid Item Purchase Issue] category
6. In the inquiry details, include the following:
   ① Item type (Happiness Sale, $●● Happy, etc.)
   ② Quantity purchased (e.g., two $●● Happy)
   ③ Date and time of purchase (e.g., 2024‑11‑28 15:30 GMT+9).
   ④ The issue that is occurring (please be as specific as possible)
7. Please reply to the automatic reply email with a screenshot of the purchase receipt attached

■ Cases where we cannot provide support

· If the designated screenshot images are not submitted
· If only the email text has been copied and pasted into the message body

※ If we cannot confirm [Order Number or Transaction ID], [Date], [Product Name], and [Amount], we will not be able to assist you, so please ensure these items are visible before sending your screenshots.