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Recent FAQs

• Items you own are not displayed
• Gifting and Item Trading

Account & Profile

• Apple/Google Account Linking
• When you want to change your ID/password
• About account deletion
• How to Transfer Data (Transferring Your Account When Changing Devices or When Your Device Is Damaged)

App Launch

• Supported devices and OS versions
• What to do if the app does not work properly or force closes
• About clearing the cache
• Updating your device OS
• Latest version of the app not shown in the store / Unable to update
• About deleting the app

Twin Tales Guide

• About secondary creations of Twin Tales (illustrations and merchandise)
• If you want to introduce Twin Tales on your blog or social media
• Regarding play styles independently developed between customers
• Regarding item trading among three or more accounts
• Regarding item exchanges or gifts between Twin Tales and other apps
• May I share the response to my inquiry with others?

See all 8 articles

Terms of Service / Privacy Policy

• Twin Tales Privacy Policy
• Twin Tales Terms of Service
• About prohibited conduct

How to play

• About Voice Candy
• Registering and removing Profile Badges
• About My Code
• About Photo Collection
• About setting and displaying your birthday
• About content posted in the app (Heart Notes, Profile, etc.)

See all 16 articles

Technical Issues

• If restarting or clearing the cache does not resolve the issue (Download All Data)
• If you do not receive a reply to your inquiry
• When the app freezes on the loading screen and then closes

Purchases & Billing

• [iOS] I received an unknown receipt from Apple
• Paid items you purchased are not reflected in the app
• How to check your purchase history
• If you cannot successfully purchase paid items